Hourly Crew Members are the heart and soul of our operation! Responsibilities of an hourly crew member are as follows:
1) Provide outstanding customer service;
2) Engage in casual conversation with customers (“bantering”)
3) Follow proper food handling and preparation policies and guidelines;
4) Cash handling;
5) Following the Learning Management System Training Program;
6) Engaging in team work;
7) Following the direction of the Shift Leaders, Assistant General Managers, and General Managers in the location in which they work;
8) Come to work every day in a clean, sharp looking uniform per the uniform guidelines;
9) Engaging in up-selling at the cash register;
10) Educating our customers about price increases, loyalty programs, or general questions or inquiries they may have;
11) Keeping the restaurant clean, stocked, and welcoming to customers;
A Crew Member is expected to:
1) Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered
by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
2) Work 25-40 hours per week;
3) Have the ability to get to and from work;
4) Communicate with the GM/AGM/DM of any issues they are having;
5) Lead by example in terms of quality of the food they make, the way they interact and provide customer service.
What we offer you:
1) Support from the Managing Partner/Owner, Three District Managers, the Director of Human Resources and Talent Acquisition, the
Director of Catering and Marketing, and the Director of Finances.
2) A career path and opportunity to grow into a restaurant professional within our organization;
3) Per the Affordable Care Act, once you have worked for 12 months and averaged 30 hours a week or more, you are eligible to
receive employer provided medical insurance (50% employer contribution)
This job description is in no way an implied offer of employment, nor it is a contract for employment. This job description simply details the role, expectations, responsibilities, resources, and benefits available to any candidate for the position. Hellcat Subs, JMML Enterprises, and MCL Group are an Equal Opportunity Employer and will always provide legally required assistance where applicable.
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